Ausgewählte Arbeiten

Eine kuratierte Auswahl von Projekten, in denen ich Organisationen geholfen habe, geschäftliche Herausforderungen durch Design zu lösen. Jede Case Study geht tief auf Kontext, Entscheidungen und Ergebnisse ein.

Shaping End-to-End Financial Services Journeys for a Leading UK Retailer
Product Design · Financial Services2025

Shaping End-to-End Financial Services Journeys for a Leading UK Retailer

Leading UK Retailer via Konrad Group · Senior Product Designer (Embedded)

One of Britain’s most recognised retailers was reimagining its financial services digital experience — money management and home insurance products used by mill...

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Driving Engagement for Barclays Corporate Digital Campaign
Financial Services UX2022

Driving Engagement for Barclays Corporate Digital Campaign

Barclays · UX Designer

Barclays needed a digital campaign experience that would resonate with corporate clients while maintaining the trust and authority expected of a global banking ...

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Inspiring the Next-Generation LEGO Discovery Centre Experience
CX Strategy2022

Inspiring the Next-Generation LEGO Discovery Centre Experience

LEGO via Interbrand · Senior CX Consultant

Children and parents have very high expectations of how LEGO is brought to life in a brand experience. Yet LEGO Discovery Centres were significantly falling sho...

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Reimagining J&J's Employee Development Hub
UX Design2021

Reimagining J&J's Employee Development Hub

Johnson & Johnson via Oliver · Senior Experience Planner

J&J's leadership credo depends on every employee understanding it and actively developing their leadership skills. Their intranet was supposed to provide those ...

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Transforming a 60-Year-Old Tourist Guide into a Digital Experience
UX / CX Design2020

Transforming a 60-Year-Old Tourist Guide into a Digital Experience

Chiletur Copec via Grey · Senior CX Consultant

For over 60 years, Chile's largest petrol company had published physical tourist guides. The product was well-established but had shallow penetration among inte...

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Building a Human-Centred Brand for an AI-Driven Startup
Brand Strategy2021

Building a Human-Centred Brand for an AI-Driven Startup

Cero (formerly Botlab) · Brand Consultant & CX Strategist

Botlab faced a market environment in Spanish-speaking countries characterised by a lack of understanding of chatbot technology, scepticism about the value of cu...

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